Terms

Lookfor is operated by the company named on the legal information page. In these terms, “we” and “us” mean that company, and “you” means the person using the service.

By using jamesagent.shop you agree to these terms. If you do not agree to them, please do not use the service.

Lookfor produces a room-by-room route of places to look during a property viewing. For each place it gives a reason to look there and says what is worth writing down. It also lists things that are unlikely to be visible on the day, and pairs each with a question to ask instead.

The route is assembled in your browser from a fixed local table. The only thing a model does is classify what kind of building your description refers to.

This is not a survey, not an inspection, not a valuation and not an assessment of any property.

It does not judge what an observation means. It says where to look and what is worth noting, and it never says that something is damp, is subsidence, or is a problem. Cracks, damp, structure, asbestos, gas and electrical safety all require a qualified surveyor to attend the property. A viewing cannot settle any of them, and neither can this service.

It performs no valuation and holds no market data. It does not answer whether a property is worth its asking price, how an area is performing, or whether a purchase is sensible.

It explains no jurisdiction’s buying process. How a sale works, and what reports accompany a property, differ greatly from place to place; the local agent and your own solicitor are the authorities on that. The service covers nothing to do with title, lease length, common parts or planning permission.

It holds no property listings and does not search, recommend or introduce.

It accepts no image uploads and stores no property imagery. There is no upload channel in the service at all.

The AI notice sets all of this out in full, and it forms part of these terms.

A route is for your own use while you are looking at a property. You may print it, keep it and share it with the people buying with you.

You must not present it as a survey or an inspection report, give it to a seller, an agent or any other third party, or use it in a negotiation, a complaint, a dispute or litigation. The acceptable use policy sets out the rest, and it forms part of these terms.

You must be 18 or over to hold an account. You are responsible for keeping your login details to yourself, and for what happens on your account.

One account belongs to one person. Accounts may not be shared, sold or transferred.

Subscriptions are monthly or yearly and renew automatically at the end of each period until you cancel. Prices are shown in US dollars (USD) and include VAT at 20%.

Each plan carries a monthly allowance of service usage. The allowance resets at the start of each period and unused allowance does not carry over. There is no credit pack to buy and no top-up.

An allowance is a service usage allowance and nothing else. It is not money, not stored value, not redeemable for cash and not transferable. It has no existence outside your account and no value outside this service.

You can cancel at any time from your billing page, in two clicks. We will never require you to telephone us, email us, or go through a retention process in order to cancel. After you cancel you keep access until the end of the period you have already paid for.

The Digital Markets, Competition and Consumers Act 2024 introduces new rules for subscription contracts. Those rules have not yet come into force. We apply them now, ahead of the date they take effect, because they describe how a subscription ought to work in any case.

• The key information — amount, period, next payment date and how to cancel — is shown on its own before you subscribe.
• A reminder is sent by email before each renewal. It is a separate email and is never mixed into a marketing message. Yearly subscribers receive one a year.
• You have 14 days to cancel at the start.
• You have a fresh 14 days after every renewal. This is more than the law currently requires.
• Cancelling is as easy as subscribing, and takes the same number of steps.

You have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That right ends early only where you have expressly asked us to begin the service inside the 14 days and have acknowledged that you lose the right by doing so, and only once the service has been fully performed.

At checkout those are two separate, unticked boxes. We check both again on our own servers before anything starts, and we repeat both back to you in the order confirmation email. If any one of those three steps is missing, your right to cancel survives for the full 14 days.

Where we have not told you about your right to cancel as required by regulation 13, the cancellation period is extended by 12 months.

The cancellation page explains how, and carries the statutory model cancellation form.

Under the Consumer Rights Act 2015 the service must be of satisfactory quality, fit for any particular purpose you have made known to us, and as described. If it is not, you are entitled to have it put right, and failing that to a price reduction.

Nothing in these terms affects your statutory rights. Section 47 of that Act means we could not exclude or limit them even if we tried to, and we do not try to.

We are responsible for foreseeable loss and damage caused by us breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable at the time the contract was made.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

Because of what this service is, one thing is worth stating plainly: the decision to buy a property, and everything that follows from it, is yours. A route from here is a list of places to look. It is not advice about a property, and it cannot be relied on as a substitute for a survey, a valuation, or advice from your solicitor.

We own the service, the brand and everything underlying it. The route you generate is yours to use for the purposes described above.

You may not copy the underlying table of places to look, scrape the service, or resell access to it.

We may suspend or close an account that breaks these terms or the acceptable use policy. Where it is reasonable to do so we will tell you first and give you a chance to put it right.

You may close your account at any time. Doing so deletes your routes and your notes.

We will give registered users at least 14 days’ notice by email before any material change takes effect. If you do not want to accept a change, you can cancel before it takes effect.

These terms are governed by the law of Scotland. You and we agree to the non-exclusive jurisdiction of the Scottish courts.

Nothing in this clause removes any right you have to bring proceedings in the country where you live, or to rely on the mandatory consumer-protection rules of that country.

Under the Prescription and Limitation (Scotland) Act 1973, a claim arising from these terms must generally be brought within five years. In England and Wales the equivalent period is six years.

This is the period in which you can bring a claim. It is not a warranty period, and it is not a limit on how long we are responsible for the service.

Email support@jamesagent.shop or telephone +44 7742885955. We answer within one working day and always within three. Most things are settled there.

We have not signed up to any alternative dispute resolution scheme, and we are not required to. There is no arbitration clause on this site: you keep your right to go to court.

If you live in Scotland and your claim is for £5,000 or less, you may be able to use Simple Procedure in the Sheriff Court. It is designed to be used without a solicitor.

Free consumer advice is available from Advice Direct Scotland at consumeradvice.scot, funded by the Scottish Government. That service is available to residents of Scotland only. If you live elsewhere, the consumer advice body in your own country can help you, and the mandatory consumer-protection rules of the country you live in continue to apply to you whatever these terms say.

Trading Standards Scotland handles enforcement. Complaints about how we handle personal data go to the Information Commissioner’s Office — see the privacy policy.