Acceptable use

A route is for you, while you are looking at a property you are thinking of buying. Print it, keep it, and share it with the people buying with you. That is the whole intended use.

You must not:

• present a route, or anything derived from it, as a survey, a structural report, an inspection report or a professional opinion;
• give a route to a seller, an estate agent, a letting agent, a surveyor, a solicitor or any other third party as evidence of the condition of a property;
• use a route in a negotiation over price, in a complaint, in a dispute, in an insurance claim or in litigation;
• hold it out as the work of a qualified surveyor or valuer, or imply that it has been produced or checked by one;
• attach a conclusion to it that this service did not make — including any statement about damp, structure, subsidence, asbestos, gas or electrical safety.

These are not house rules. A list of places to look is not evidence of anything, and presenting it as though it were could cause somebody real harm.

You must not use this service to:

• break any law, or infringe anybody’s rights;
• harass, threaten or defame anybody, including an occupier, a seller or an agent;
• produce anything about an identifiable person, or about a property you have no legitimate reason to be viewing;
• get round rate limits, allowance limits or access controls, or share one account between several people;
• scrape it, reverse engineer it, or resell access to it;
• run automated traffic against it beyond ordinary personal use.

Nothing from this service may be used for medical, legal, financial, safety, employment, credit, housing-allocation or judicial decisions. See the AI notice for what that covers.

Depending on what has happened, we may warn you, suspend the account or close it. Where a closure is our decision rather than yours and you have paid for a period in advance, we refund the unused part of it. Report anything that concerns you to support@jamesagent.shop.